Anytime you are experiencing ______________, you need to have that inspected by one of our ASE certified trained technicians… At no charge to you, we will provide you with a complete written estimate.
Is now a good time to bring in your vehicle? If not, when is a good time?
QUICK CLOSE SCRIPT
Absolutely, is now a good time to bring in your vehicle? If not, when is a good time?
WHAT CONCERNS SCRIPT
What concerns do you have with your vehicle?
TYPICAL SAMPLE OF WHAT YOU HEAR
How much? What is it? My car is making…,etc. – Use What Concerns & Anytime Script
Do you? Can you? I want? I need? – Use Quick Close
These scripts must be used on the phone or at the counter.
The same process must take place every time to best serve the customer.
Sample “Anytime Script” Training Calls